Unlike most service providers, we have a highly-publicized SLA as part of our standard service.

You can view the entire SLA PDF here.

The breakdown for SLA credits for infrastructure downtime is as follows:

> 0 to 30 minutes - 5% credit
> 30 to 60 minutes - 10% credit
> 60 to 90 minutes - 20% credit
> 90 to 120 minutes - 30% credit
> 120 to 150 minutes - 40% credit
> 150 to 180 minutes - 50% credit
> 180 to 210 minutes - 60% credit
> 210 to 240 minutes - 70% credit
> 240 to 270 minutes - 80% credit
> 270 to 300 minutes - 90% credit
> 300 minutes - 100% credit

Some providers measure their SLAs in a credit multiplier. Our SLA can be compared to a 120x credit factor.

Feel free to ask us a question about our SLA or any part of our service.